In the last years, many Swiss banks replaced their old core-banking systems with new ones. Implementing a core baking-system requires that the bank, the software vendor, and the implementation partner collaborate. Crucial for the collaboration and the project success is planned and unplanned know- how transfer. This case study examines the know-how transfer in a core- banking system implementation project for a retail bank with around 200 project members. We describe the sourcing network and different roles people have with respect to know-how transfer. We elaborate the methods used within the project for know-how transfer and present first results of a study looking on their effectiveness. Thus, this paper gives project managers a good insight into know-transfer within a project and points out how to stimulate them successfully.
This paper is joined work together with Marcel Heuberger and was presented at the Central and East European Conference on Software Engineering Techniques (CEE-SET 2009), Krakow, Poland, October 12-14, 2009