Information System Maintenance Costs: The “In-between” Challenge
12. Workshop Software-Reengineering, May 3rd-5th 2010, Bad-Honnef, Germany
Many of today’s information system products (ISPrs) have a small customer base of maybe five to ten or twenty customers. This puts the vendors into a dilemma. The ISPrs share much of the complexity of mass products, but the vendors cannot afford similar maintenance cost structures. This paper provides guidelines for vendors in such a dilemma. Therefore, it analyzes how the ISP product version management influences support and upgrade development costs.
Read the full paper here…
Klaus Haller: Information System Maintenance Costs: The In-between Challenge
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